1. Scope and contact
This policy applies to the MendezSpeak Android and iPhone applications, MendezSpeak web services, and the systems that support voice, live video, translation, calling, messaging, account, wallet, and telephone-number features. MendezSpeak is a product operated by William Mendez. In this policy, “MendezSpeak,” “we,” and “our” refer to William Mendez as operator of the service.
Privacy and deletion inquiries: info@mendezspeak.com or +1 908 498 9261. Mailing contacts: 6259 White Horse Rd, Suite A, Greenville, South Carolina, USA; and Carrer Pubilla Cases 10, 3-1, 08906 L’Hospitalet de Llobregat, Barcelona, Spain.
2. Data we handle
| Category | Examples and when it is handled |
|---|---|
| Account and identity | Name, verified mobile number, account and user identifiers, preferred language, profile settings, consent records, and account status. |
| Communications | Numbers called, call direction, timestamps, duration, routing details, participants, messages, translations, delivery/read state, and contact invitations. A phone number selected through your device’s contact picker is sent only when you choose it for lookup or communication. |
| Voice and recordings | Microphone audio is transmitted when you start or answer a call so the service can connect, translate, and operate that call. Where a recording feature is enabled or requested, audio, transcripts, translations, and related metadata may be stored and shown in your account. |
| Live video | Camera video is transmitted only when you choose to start or accept a video call. It may travel directly between participants or through regional real-time relay infrastructure when a direct connection is unavailable. MendezSpeak does not record or store the live video stream. |
| Approximate location | Your last known approximate location may be sent when a call starts to determine the origin country or region and select suitable routing. Permission is optional, requested after a prominent explanation, and a call can proceed without it. We do not use it for advertising. |
| Contacts | MendezSpeak uses the device’s contact picker. It receives only the contact information you actively select for lookup or communication. |
| Transactions | Wallet balance, credits, telephone-number orders, calling charges, transaction identifiers, currency, and records required for accounting, disputes, fraud prevention, and telecommunications obligations. Payment-card details are handled by the applicable payment provider, not stored by the app. |
| Device and operations | App version, platform, device/app instance identifiers, notification token, IP-derived region, security events, service logs, error information, and connection status. The app checks a short fixed list of known root or hooking packages locally to protect accounts; it does not upload your installed-app list. |
| Website | IP address, browser and device information, cookies necessary to operate the site, submitted forms, and anti-spam/security signals. |
3. How we use data
We use data to create and secure accounts; deliver OTP verification; connect, route, translate, bill, and support audio and video calls; deliver messages and notifications; provide telephone numbers; show balances and records; prevent spam, abuse, account takeover, and payment or calling fraud; comply with legal obligations; investigate incidents; and improve service reliability.
Voice and text may be processed by automated translation and artificial-intelligence systems solely to provide requested features. Automated output can be inaccurate and must not be treated as professional, emergency, medical, legal, or financial advice.
We do not sell personal data and the app does not contain third-party advertising.
5. Retention and account deletion
We keep ordinary account and service data only while needed for the purposes above. Operational logs have limited lifetimes. Message, audio, transcript, and recording retention can vary with the feature, account settings, disputes, and legal requirements. Live video streams are processed in real time and are not recorded or stored by MendezSpeak; limited call metadata may be retained as described in this policy.
When you choose Delete account, access is disabled and sessions and notification tokens are revoked immediately. Ordinary profile, contact, and communication content is deleted or anonymized immediately or placed in a deletion queue that completes within 30 days, including physical recording files in active storage.
Deletion is not the same as deactivation. We do not keep your ordinary profile merely in an inactive state. We may retain the following limited records when necessary:
- a keyed, non-reversible identifier derived from the verified phone number, without retaining that phone number in the ordinary profile, for up to 24 months to detect repeat abuse or fraud and require manual review;
- minimal security, complaint, chargeback, and abuse evidence for the period reasonably needed to protect users and the service;
- billing, tax, carrier, transaction, and legally required records for the applicable statutory period, commonly up to seven years; and
- records subject to a valid legal hold until that hold ends.
Retained records are access-restricted and are not used for advertising or automatic account reactivation. Expired anti-fraud markers are purged. If the same verified identity returns during the retention period, registration may be paused for manual security review.
6. Your choices and rights
You can deny camera, microphone, notifications, Bluetooth, contacts, or approximate-location permission in Android or iPhone settings. Video remains optional and audio calling can continue without camera permission. Features that inherently need microphone access cannot work without it. Approximate location remains optional. You may request access, correction, export, objection, restriction, or deletion where applicable by contacting us. We may verify your identity before acting on a request.
To delete your account inside the app, open My account → Delete account. You can also use the public deletion page without reinstalling the app.
7. Security and international processing
We use HTTPS/WSS encryption in transit, access controls, hashed session credentials, encrypted notification tokens, regional isolation, audit controls, and service monitoring. No system is perfectly secure. Data may be processed in the United States, Europe, or other locations where our providers operate, subject to applicable transfer safeguards.
8. Children
MendezSpeak is not directed to children under 18. We do not knowingly create accounts for children. Contact us if you believe a child provided data so we can investigate and delete it as appropriate.
9. Changes
We may update this policy when the service or law changes. We will post the new effective date and provide additional notice when a material change requires it.
Spanish summary: MendezSpeak recopila los datos necesarios para crear y proteger la cuenta, verificar el teléfono, prestar llamadas de audio o video, traducción, chat, notificaciones y números telefónicos. El video es opcional, se transmite en tiempo real y MendezSpeak no lo graba ni lo guarda. La ubicación aproximada es opcional. Al eliminar la cuenta se bloquea el acceso y se eliminan o anonimizan los datos ordinarios; solo se conserva por plazo limitado una marca protegida antifraude y los registros financieros o legales obligatorios. Para ejercer tus derechos escribe a info@mendezspeak.com.